Contact
Talk to the developer.
TrackCold is built by one person. Every email below reaches them directly — no support tier, no ticket queue, no autoresponder.
App support
Bugs, feature requests, questions about how something works in the iPhone app. The fastest path to a real human (the developer).
Email support →Privacy questions
Questions about what data is collected, how iCloud sync works, or to exercise rights under GDPR / CCPA / similar.
Email privacy →Press, partnerships, media
Interview requests, podcast invites, partnership ideas, brand collaborations. Brief is best.
Email press →Best practices for getting a fast response: start with the iOS version (Settings → General → About), the iPhone model, and a one-line description of what you tried versus what happened. A screenshot helps for visual bugs.
Response time is usually within 48 hours on weekdays. Slower on weekends and Norse holidays.
For App Store review-level urgency (a paying user is locked out of premium, a crash on launch), put URGENT in the subject line.
Before you email
Many questions are already answered in the knowledge base (15 evidence-based articles on cold exposure) or the about page (the why behind the app).
Privacy by default
Anything you email is read by one person and never added to a CRM, ad platform, or third-party tool. See the privacy policy for the full data-handling story.